Terms of Service

Effective Date: July 22, 2026

These Terms of Service govern your use of asuperiortransportation.com, its online booking system, Google authentication features, and transportation services provided by A Superior Transportation & Logistics LLC.

By accessing the website, creating an account, submitting a transportation request, or using our services, you agree to these Terms.

1. Transportation Services

A Superior Transportation & Logistics LLC provides scheduled and on-demand transportation services within its available service area.

Service availability depends on driver availability, scheduling capacity, weather, road conditions, vehicle condition, customer conduct, payment status, and other operational or safety considerations.

Information displayed on the website does not guarantee that a driver or vehicle will be available.

2. Transportation Requests and Confirmation

Submitting an online booking form creates a transportation request. It does not guarantee or finalize a reservation.

A ride is accepted only after it has been confirmed by our dispatcher or authorized representative.

Customers are responsible for providing accurate information, including:

• Name and telephone number
• Pickup location
• Destination
• Pickup date and time
• Number of passengers
• Special transportation requirements
• Any information reasonably necessary to provide the requested service safely

We are not responsible for delays, missed transportation, or additional charges caused by incomplete, inaccurate, or misleading information supplied by a customer.

3. Pickup Times and Delays

Requested pickup times are scheduling targets and are not guaranteed arrival times unless expressly confirmed otherwise in writing.

Traffic, weather, road construction, previous customers, mechanical issues, emergencies, law-enforcement activity, and other circumstances may cause delays.

Customers should allow sufficient additional time when scheduling transportation for flights, medical appointments, employment, court appearances, bus connections, or other time-sensitive obligations.

A Superior Transportation & Logistics LLC is not responsible for a missed flight, appointment, connection, shift, reservation, or event caused by circumstances outside its reasonable control.

4. Fares and Estimates

Website mileage calculations and fare amounts may be estimates.

Final charges may be affected by:

• Actual mileage
• Route changes
• Additional stops
• Waiting time
• Road closures or detours
• Changes requested by the customer
• Cleaning or damage
• Applicable fees disclosed during booking
• Services performed outside the original request

The dispatcher or driver may provide a flat-rate or metered fare depending on the transportation requested.

Customers should ask for clarification before accepting a ride when they have questions about pricing.

5. Payment

We may accept payment through cash, Cash App, credit card, debit card, Square, or another approved payment method.

All scheduled time calls and prepaid services may require payment in full before service begins.

Transportation outside Houghton and Hancock may require advance payment before departure.

Customers authorize us and our payment processor to charge the agreed fare and any additional charges properly incurred under these Terms.

Chargebacks submitted for transportation that was properly authorized and completed may be disputed using booking records, communications, payment records, location information, and other available evidence.

6. Cancellations and No-Shows

Customers should cancel or modify transportation as soon as reasonably possible.

A cancellation fee, no-show fee, waiting-time charge, or retained deposit may apply when disclosed during booking or when a driver has already been dispatched.

A customer may be treated as a no-show when the customer:

• Is not present at the confirmed pickup location
• Cannot be reached using the contact information provided
• Provides an incorrect pickup location
• Refuses to enter the vehicle after the driver arrives
• Causes an unreasonable delay without prior agreement

Repeated cancellations, no-shows, payment disputes, or abusive conduct may result in future booking restrictions.

7. Customer Conduct

Customers must behave lawfully and must not interfere with the safe operation of a vehicle.

The following conduct is prohibited:

• Threatening, assaulting, harassing, or intimidating a driver
• Damaging or intentionally soiling a vehicle
• Possessing illegal drugs or contraband
• Smoking or vaping in a vehicle
• Attempting to avoid payment
• Providing fraudulent payment information
• Distracting the driver
• Demanding unsafe or illegal driving
• Entering a vehicle with an undisclosed dangerous item
• Using the website to commit fraud, abuse, harassment, or cybercrime
• Attempting to disrupt, attack, scrape, reverse engineer, or gain unauthorized access to the website, server, database, accounts, or booking system

We may refuse or terminate service when a customer presents a safety risk, violates the law, refuses required payment, damages property, abuses a driver, or materially violates these Terms.

Service will not be refused for an unlawful discriminatory reason.

8. Accessibility and Service Animals

A Superior Transportation & Logistics LLC intends to comply with applicable accessibility and nondiscrimination laws.

Customers who require a reasonable accommodation should provide relevant transportation information when booking whenever advance notice is reasonably possible.

Legitimate service animals will be accommodated as required by applicable law.

9. Children and Passengers Requiring Assistance

A parent, guardian, caregiver, or legally authorized person is responsible for determining whether a minor or passenger requiring assistance may travel independently.

We may require an adult or responsible caregiver to accompany a passenger when reasonably necessary for safety or when required by law.

Drivers are transportation providers and are not medical attendants, personal-care assistants, babysitters, or emergency responders.

10. Medical and Emergency Transportation

Our ordinary transportation service is not an ambulance, emergency medical service, or substitute for emergency care.

Do not use the website to request emergency assistance. Call 911 when a person may be experiencing a medical emergency or immediate danger.

Customers are responsible for determining whether ordinary passenger transportation is appropriate for their condition.

11. Passenger Property

Customers are responsible for their personal property.

We are not responsible for items lost, forgotten, stolen, or damaged in a vehicle unless the loss resulted directly from conduct for which liability cannot legally be excluded.

Customers should contact us promptly regarding lost property. We do not guarantee that an item will be located, stored, or returned.

Reasonable delivery or shipping costs may apply to the return of found property.

12. Vehicle Cleaning and Damage

Customers may be charged for intentional damage, excessive messes, bodily fluids, smoke contamination, prohibited substances, or other cleaning and repair expenses caused by the customer or a member of the customer’s party.

Charges may include cleaning, repair, replacement, vehicle downtime, and other documented losses to the extent permitted by law.

13. Google Sign-In and User Accounts

The website may allow users to authenticate through Google OAuth.

You are responsible for protecting your Google Account and any device used to access our services.

You may not access another person’s account or impersonate another person.

Google authentication is provided by Google and is also subject to Google’s applicable terms and policies.

We may suspend or terminate website access when we reasonably believe an account is being used fraudulently, unlawfully, or in a manner that threatens the security of our systems or customers.

14. Third-Party Services

The website may use or link to third-party services, including Google Maps, Google Calendar, Google OAuth, Square, payment providers, mapping systems, and communication services.

We do not control every aspect of these third-party services and are not responsible for their independent availability, content, privacy practices, security, or service interruptions.

15. Website Availability and Security

We attempt to keep the website and booking system available and secure. However, we do not guarantee continuous or uninterrupted operation.

The website may be unavailable because of maintenance, software errors, hardware failures, cyberattacks, DDoS attacks, telecommunications failures, hosting problems, third-party outages, or circumstances beyond our reasonable control.

We may block traffic, accounts, devices, networks, geographic regions, or requests that appear malicious, automated, fraudulent, abusive, or harmful to system security.

16. Intellectual Property

The website’s original design, text, branding, logos, software, graphics, databases, and other original materials are owned by or licensed to A Superior Transportation & Logistics LLC unless otherwise stated.

Users may not copy, republish, sell, modify, reverse engineer, distribute, or exploit protected website materials without written authorization.

17. Disclaimer of Warranties

To the maximum extent permitted by law, the website, booking system, fare estimates, account features, and related services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, completely secure, or compatible with every device or browser.

Nothing in these Terms excludes a warranty or consumer protection that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by law, A Superior Transportation & Logistics LLC will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from use of the website or transportation services.

This may include lost income, missed appointments, missed flights, lost opportunities, lost data, or business interruption.

Where liability may legally be limited, our total liability relating to a particular transportation service will not exceed the amount paid for that service.

These limitations do not apply to liability that cannot lawfully be limited or excluded.

19. Indemnification

To the extent permitted by law, you agree to be responsible for losses, damages, claims, or expenses resulting from your unlawful conduct, fraudulent activity, intentional property damage, misuse of the website, or material violation of these Terms.

20. Suspension or Termination

We may suspend website access, reject a booking, terminate an account, or refuse future service when reasonably necessary because of:

• Fraud
• Nonpayment
• Threats or violence
• Repeated no-shows
• Intentional property damage
• Cyberattacks or attempted unauthorized access
• Material violation of these Terms
• A legitimate safety or operational concern

Termination does not eliminate payment obligations or legal claims arising before termination.

21. Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles.

Unless applicable law requires otherwise, disputes relating to these Terms or our services will be brought in a court with proper jurisdiction in Michigan.

Before filing a legal claim, the parties are encouraged to make a good-faith attempt to resolve the dispute directly.

22. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

Failure to enforce a provision immediately does not waive the right to enforce it later.

23. Changes to These Terms

We may update these Terms when our services, pricing practices, website features, security requirements, or legal obligations change.

Updated Terms will be posted on this page with a revised effective date. Continued use of the website or services after an update constitutes acceptance of the revised Terms to the extent permitted by law.

24. Contact Information

Questions regarding these Terms may be directed to:

A Superior Transportation & Logistics LLC Houghton and Hancock, Michigan Phone: 906-370-4094 Email: stalcollc@gmail.com Website: asuperiortransportation.com